Terms & Conditions

Please read through the terms & conditions and the FAQ, carefully before placing an order. Placing an order and paying will be your acceptance to all terms & conditions, and FAQ information. Should you have any questions or queries regarding these, please let us know. 

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All pricing is in AUD $. 

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​​​​We will ask for you to select a delivery month. Should your delivery month not fit into our schedule due to already being booked out, supplier delivery timeframes or other factors; we will let you know if there is something we can do.

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When making an order request, please provide as much detail as possible so we can best assist you. Your Order must be paid according to the payment terms and all details required must be provided, before orders will be fulfilled. Failing to make payment and/or provide all details will result in the delay on delivery. 

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We need a minimum of 3-4 weeks turnaround for most orders (larger orders or complicated artwork designs, may require longer). If you require your order less than this timeframe, please contact us and we will advise if it can be achieved; please note a rush fee may be applied to these orders. 

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We may face delays outside of our control with professional print shops, stock availability and supplier delivery timeframes. Should there be an issue, we will always communicate this to our customers and should this affect your event planning, we will discuss the options with you personally based on the situation, should it arise.

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​It is important to note that colours on our website and social media can vary on different devices and also when being printed. Digital printing can vary and change slightly between each print run. E.g. majority of invites are printed in-house and foamboard signs are printed through a print shop; there is no guarantee that the colours will be identical in each print run; print shops sometimes will use different printers for documents/posters/signage etc which can deliver different tones in colour. 

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If you are wanting custom artwork on your invitations/stationery; we may outsource this ​to another artist. There will be a fee incurred on top of your package price that will be dependant on the work.

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​We will not disclose font names, colour codes or share clipart pictures in order to retain our designs and in keeping with copyright and licensing requirements. 

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All personal details for each order will be edited based on the information provided. Any errors picked up by you as the customer after you have approved the designs for production will be your responsibility to contact us to amend. An editing / reprint charge may apply if we have already begun production. 

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Your deposit is non refundable to cover the time spent working on your design and securing a spot on our schedule (therefore we are forfeiting other potential business at that time). If you cancel your order after making your final payment and production has begun, then no refunds will be issued.

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Should you change your mind on the design after your proofs have been approved for production; we will not be able to redesign the work without starting again. Design change of mind prior to production and proof approval is part of your unlimited proofing (although, it is important to have a clear vision in mind from the beginning so you don't make the process overwhelming for yourself). 

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​There are limitations for custom orders, please obtain inspiration and/or provide a detailed description of what you are after. You can often expect lots of communication from us about your custom order; as we like to make sure we have all the details to create the design you are after. When providing inspiration to us, please note this is INSPIRATION and we will not do exact copies of something that isn't our work. 

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All prices and inclusions are subject to change at any time without notice. If you have accepted your invoice and paid your deposit then your pricing is locked in, pending if you add extras to your package.  

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Designs on our website and social media may change or vary slightly if we refine fonts, colours or images. 

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​Exact copies of our products may not be reproduced. 

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Should you be utilising logos or photographs on your order; it is the customers' responsibility to obtain copyright permission from the owner of that material. 

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Jaelyn Florence Design Co. reserves the right to reproduce any part or all of any work made by us for marketing purposes on our website and/or social media, and/or created as a template; unless strictly advised otherwise by the client on their enquiry form. 

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Jaelyn Florence Design Co. reserves the right to post part or all of any work made by us on social media or our website. 

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